What services does Rabbit Delivery provide?
Providing high-quality logistical support solutions for commercial and service facilities, transporting goods for 14-hour daily .
What is the product packaging policy
Packaging is the responsibility of the merchant, and the shipment should be packed securely by using bubble wrap, carton paper and warning labels.
What is the cash on delivery (COD) service?
Payment on delivery service is a service provided to merchants to deliver their products to customers and then collect the amount from customers on their behalf.
What is the maximum shipment weight?
An order should not exceed 15 kg.
How long does my order take to arrive?
- Jeddah*: 2 hours
- Within the kingdom: From 3 to 5 working days.
What are the materials prohibited in transport services?
To ensure safety while shipping products, please review our banned items:
- Any Shipments which contain any prohibited items, hazardous and dangerous goods/items.
- Liquid substances.
- Disinfectants and detergents.
- Flammable materials.
How can I track my order?
You can track your shipment at any time using the tracking tool shown on our website.
Are shipping fees calculated for return shipments?
No, the shipping fee is calculated only if the driver reached the drop point and the customer didn’t pick up.
How can we contact the customer service team?
We are pleased to serve you and respond to your inquiries through the communication channels:
Email: contact@rabbitsa.com
how long does it take to process a claim?
3 to 5 working days from receiving the claim, if the claim is accepted, compensation procedures will begin, and if the claim is rejected, the reason for rejection will be presented.